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Frequently Asked Questions

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Question:    
I just changed my address / bank account.  Who do I contact about this change?

Answer:
Call Federal V.A. office at 1-800-827-1000 or check the V.A. Web Site.

Question:
What burial benefits are available for veterans?

Answer:
Call Federal V.A. office at 1-800-827-1000 or check the V.A. Web Site.


Question:
Where do I get a new copy of my DD214 (discharge) ?

Answer:
First check with the county recorder.  Next with our office, 1-800-838-4692.  If neither has it on file, you must contact the National Personnel Center in St. Louis.

Question:
Where do I call or go to get a military I.D. re-issued?

Answer:
Contact Sgt. 1st class Becky Velez at STARC Armory in Johnston, IA or call (515) 252-4413.  Also, 1-800-GO-GUARD.

Question:
What educational benefits are available for veterans or their families?

Answer:
Call Federal V.A. office at 1-888-442-4551 or check the V.A. Web Site.

Question:
How about grave markers or burial benefits?

Answer:
Call Federal V.A. office at 1-800-697-6947 or check the V.A. Web Site.

Question:
Where are my local medical centers and how can I contact them?

Answer:
Central Iowa Health Care System:

Des Moines -
3600 30th _ Euclid Ave.
Des Moines, IA 50310
1-800-294-8387

Knoxville -
1515 W. Pleasant St.
Knoxville, IA 50138
1-800-816-8878

Iowa City -
601 Hwy 6 West
Iowa City, IA 52246
1-319-338-0581

Question:
Where are my local clinics and how can I contact them?

Answer:
Bettendorf -
2979 Victoria St.
Bettendorf, IA 52722
1-319-332-8528

Dubuque -
250 Mercy Dr.
Dubuque, IA 52001
1-319-589-8899

Marshalltown -
1301 Summit St.
Marshalltown, IA 50158
1-515-753-4309

Mason City -
910 N. Eisenhower
Mason City, IA 50401
1-515-421-4900

Waterloo -
2055 Kimball Ave.
Suite 320
Waterloo, IA 50703
1-319-272-2424

Sioux City -
1551 Indian Hills Drive
Suite 206
Sioux City, IA 51104
1-712-258-4700

Question:
Where are my local vet centers and how do I contact them?

Answer:
Cedar Rapids -
1642 42nd St. N.E.
Cedar Rapids, IA 52402
1-319-378-0016

Des Moines -
2600 Martin Luther King Jr. Pkwy.
Des Moines, IA 50310
1-515-284-4929

Sioux City -
1551 Indian Hills Drive
Suite 204
Sioux City, IA 51104
1-712-255-3725

Question:
Where is the V.A. regional office?

Answer:
It is located in Des Moines at 210 Walnut St. and can be reached anywhere in the state by calling 1-800-827-1000.